Shipping policy

Mercury-Flowers is different from your traditional neighbourhood florist. We operate a direct-to-consumer business model. We accept orders over the Internet and by telephone at our head office in Los Angeles. Flowers are made by our professionally trained floral designers at our own production facilities, located in major metropolitan areas across USA. Having our own florists making the designs is how we ensure order accuracy. Due to the high volume of orders processed daily and with direct buying from the growers, our flowers are fresher. Our efficiency and low overhead allow us to sell them for less. The result is fresher flowers at a better price.

Mercury-Flowers wants your product to be delivered on time, in the best condition, every time.

We understand the importance of on-time delivery, fresh flowers, high quality gifts, and the happiness that they bring. We know that each product we deliver is a special message from you to someone you care about. We stand by our products with a 98.7% customer satisfaction rate.

Customer Support Centre

When customer service is required, our goal is to assist you as quickly and efficiently as possible. We have adopted an online customer support system instead of telephone calls, to provide faster response times.

The Mercury-Flowers Customer Support Centre can be reached using dedicated Live Chat operators on a 24/7 basis, or by email at info@mercury-flowers.com. Our trained customer care staff will review your information and respond to you as quickly as possible.

Please provide your order number and a photo for any quality issues.