Privacy policy

Privacy Policy

Last updated: April 10, 2026

Mercury Flowers (“we”, “us”, “our”) operates this website and online store powered by Shopify.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

By using our site, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information (name, email, phone number, address)
  • Order and transaction details
  • Payment information (processed securely via third-party providers)
  • Account information (if you create an account)
  • Device and browsing data (IP address, browser, usage behavior)

We collect this information when you:

  • Place an order
  • Contact us
  • Browse our website
  • Sign up for updates

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate with you about your order
  • Improve our website and services
  • Send marketing communications (only if you opt in)
  • Prevent fraud and ensure security

3. Marketing & Communications

We may send you:

  • Order-related messages (always)
  • Promotional emails (only if you opt in)

You can unsubscribe from marketing emails at any time using the link in the email.

We do not send spam or unsolicited marketing.

4. Sharing of Information

We do not sell your personal information.

We may share your data with:

  • Shopify (our platform provider)
  • Payment processors
  • Delivery and logistics partners
  • Marketing and analytics providers (e.g. Google, Meta)

These parties only receive the data necessary to perform their services.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Understand how users interact with the site
  • Support marketing and advertising

We may use third-party tools such as:

  • Google Analytics
  • Meta (Facebook/Instagram) advertising tools

These tools may track your behavior across websites for advertising purposes.

You can manage cookies through your browser settings.

6. Data Security

We take reasonable measures to protect your personal information.

Payment information is processed securely by third-party providers.
We do not store your full credit card details on our servers.

However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Opt out of marketing communications

To make a request, contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy at any time.

Changes will be posted on this page with an updated date.

11. Contact Information

Mercury Flowers
900 S Figueroa Street
Los Angeles, CA 90015

Phone: (323) 872-3819
Email: info@mercury-flowers.com